Water and Sewer

eBilling for Water

You will no longer receive a paper copy of your bill when you sign up for eBilling.

Before signing up, please view our sample water bill to help you find you find the information you will need.

To sign up for eBilling or to view your account, visit the eBilling portal.

Request New Water Account

If you are on Municipal water, please contact the Water and Sewer billing Department at (519) 669-1647 extension 6018 or complete the online form to set up your account.

How to Pay your Water Bill

• Pre-authorized Debit (PAD) Program Application
• Mail your cheque to:

Township of Woolwich
P.O. Box 158
24 Church St. West
Elmira, ON N3B 2Z6

Post dated cheques are accepted

• In person at the Township Administration building. We accept payment by cheque, cash or Interac. Cheques may be dropped in the after hours drop box located on the corner of Church Street West and Maple Street
• At your bank or trust company. Pay at the teller or through an ATM. You are responsible to pay any service charges levied by them

• Electronic payments - most financial institutions offer the "Township of Woolwich" or "Woolwich Township" as one of their payments. Be sure to pick "Water" and not taxes to ensure your payment is applied to the correct account

Online payment

You can pay your water bill online using Visa, Mastercard, Visa Debit, or Mastercard Debit.  

You will need the following information:

• Your account number (6 numeric and 1 alpha digit account number on your water bill)
• A valid email address to email payment receipt
• The amount you wish to pay
• Your credit card or debit card

Please note that there is a convenience fee that is collected and paid to Paymentus for using the online payment system.

Payments can also be made over the telephone by calling toll free 1 866 278 6390

Municipal Water Systems

The Township strives to provide safe and secure infrastructure for all residents. Water service is a two-tier system. Water from the ground and the Grand River is treated to drinking water standards by the Region of Waterloo and then delivered to your home, business or industry through the Township watermains. We share responsibility with the Region to regularly test water and ensure that we are meeting or exceeding the standards set out by The Ministry of Environment, Conservation and Parks.

Annual Drinking Water Summary Reports

The Township monitors the water quality weekly across the water distribution systems and responds directly to customer inquiries and complaints.

The Township completes annual drinking water reports for each distribution system:

Breslau

Conestogo Plains

Conestogo Golf

Elmira / St. Jacobs

Heidelberg

Maryhill Combined

West Montrose

Annual drinking water summary reports are also completed by the Region of Waterloo, City of Waterloo and City of Kitchener for the respective water distribution systems.

Drinking Water Quality Management Policy

The Township of Woolwich receives treated drinking water from the Regional Municipality of Waterloo and is responsible for the distribution of treated drinking water to consumers in:

• Breslau
• Conestogo Plains
• Conestogo Golf
• Maryhill
• St Jacobs/Elmira
• Heidelberg
• West Montrose

The Township of Woolwich is committed to:

• Providing safe drinking water by working together with our consumers and the Region of Waterloo
• Maintaining and improving the Quality Management System for the drinking water distribution systems
• Complying with all applicable legislation and regulations
• Communicating openly and effectively to the public concerning matters of drinking water quality

Municipal Drinking Water Licence and Drinking Water Works Permit

See below for the respective licence and permits for the Township's water systems:

Elmira St. Jacobs Breslau Licence

Elmira St. Jacobs Breslau Permit

Conestogo Golf Licence

Conestogo Golf Permit

Conestogo Plains Licence

Conestogo Plains Permit

Heidelberg Licence

Heidelberg Permit

Maryhill Licence

Maryhill Permit

West Montrose Licence

West Montrose Permit

Lead Testing

The Township has a proactive program that analyzes lead levels in our drinking water. This program meets The Ministry of Environment, Conservation and Parks (MECP) requirements for lead sampling of drinking water systems. The Township is currently within a reduced sampling / exemption period for lead testing.

If you require any additional information regarding lead, please visit our Lead Water Services webpage.

Private Water Systems

If you have a private water well, it is your responsibility as the homeowner to ensure the water is safe to consume and meets or exceeds Provincial standards.

For more information, please visit the Region of Waterloo's Drinking Water page.

Sample bottles are available at the Township Administration building, they can be picked up any day during the week but only returned to the office on Tuesday's.

Why is my water bill suddenly very high?

A sudden rise in your metered water bill amount may be due to several reasons including:

• Plumbing leaks in toilets, fixtures and or water softener
• An increase in the number of people living in the house, resulting in greater water usage
• A dry, hot summer resulting in higher water consumption
• Filling a swimming pool, hot tub, renovations or recent landscaping
• An increase in the number of days in the billing period
• Consecutive estimated water meter readings followed by an actual water meter reading

Report a Problem

Sanitary Sewer

The term "sewer lateral" refers to the length of pipe that runs from your building or home to the main municipal sanitary sewer line. The maintenance and repair of the entire sewer lateral is your responsibility.

If your sewer lateral is backed up please contact Infrastructure Services to evaluate the situation and determine how we can assist you or determine if you need to contact a plumber.

Storm Sewer

Source Water Protection

Conserving Water and Saving Money

• Lawn watering
• Rain barrels
• Multi-residential flapper replacement program
• Quick tips to conserve your water
• Free consultation for high water users

Final Water Reading Request

If you are moving you need to request final water reading for the last day of possession. This ensures that the account is transferred to the new occupants and they are billed for the water they use. The final bill, from your last regular reading date to the final reading date will be mailed to you at your new location. Complete the Final water reading submission form.

Change of Tenancy Form

To notify our Water Department of a tenancy change please complete the Change of tenancy form

Water and Sewer Rates