The Township of Woolwich provides municipal water and sanitary sewer within the serviced settlements. Every homeowner is responsible for maintaining the water and sanitary lines from the street to inside your home.
Olameter has been contracted by the Township of Woolwich to read your water meter. Employees of Olameter will have photo identification with them at all times and they do work 7 days a week. If you have any concerns please contact the Township of Woolwich.
If you are doing work inside your home and require the water to be shut off please contact Engineering and Planning Services staff a minimum of 48 hours before you intend to start the project.
eBilling for Water |
| The Township offers a secure online portal where you can view your water bill. Once you have created your account, you will be notified by email when a new water bill is ready for you to view.
You will no longer receive a paper copy of your bill when you sign up for eBilling. Before signing up, please view our sample water bill to help you find you find the information you will need. To sign up for eBilling or to view your account, visit the eBilling portal. |
Request New Water Account |
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If you are on Municipal water, please contact the Water and Sewer billing Department at (519) 669-1647 extension 6018 or complete the online form to set up your account. |
How to Pay your Water Bill |
The Township has a number of options available to our customers for payment. Payment must be received at the municipal office by the due date to avoid penalty. You can pay by:
Township of Woolwich P.O. Box 158 24 Church St. West Elmira, ON N3B 2Z6 Post dated cheques are accepted
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Municipal Water Systems |
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The Township strives to provide safe and secure infrastructure for all residents. Water service is a two-tier system. Water from the ground and the Grand River is treated to drinking water standards by the Region of Waterloo and then delivered to your home, business or industry through the Township watermains. We share responsibility with the Region to regularly test water and ensure that we are meeting or exceeding the standards set out by The Ministry of Environment and Climate Change. Annual Drinking Water Summary ReportsThe Township monitors the water quality weekly across the water distribution systems and responds directly to customer inquiries and complaints. The Township completes annual drinking water reports for each distribution system: Annual drinking water summary reports are also completed by the Region of Waterloo, City of Waterloo and City of Kitchener for the respective water distribution systems. Drinking Water Quality Management PolicyThe Township of Woolwich receives treated drinking water from the Regional Municipality of Waterloo and is responsible for the distribution of treated drinking water to consumers in:
The Township of Woolwich is committed to:
Municipal Drinking Water Licence and Drinking Water Works PermitSee below for the respective licence and permits for the Township's water systems: Elmira St. Jacobs Breslau Licence Elmira St. Jacobs Breslau Permit Lead TestingThe Township has a proactive program that analyzes lead levels in our drinking water. This program meets The Ministry of Environment and Climate Change (MOECC) requirements for lead sampling of drinking water systems. The Township is currently within a reduced sampling / exemption period for lead testing. If you wish to volunteer to have your home's water tested for lead please contact Engineering and Planning Services. If levels of lead in your home's drinking water are found to exceed the standard, we will re-sample upon your request. You will also be provided with further information to reduce health risks associated with lead in drinking water. |
Private Water Systems |
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If you have a private water well, it is your responsibility as the homeowner to ensure the water is safe to consume and meets or exceeds Provincial standards. For more information, please visit the Region of Waterloo's Drinking Water page. Sample bottles are available at the Township Administration building, they can be picked up any day during the week but only returned to the office on Tuesday's. |
Why is my water bill suddenly very high? |
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A sudden rise in your metered water bill amount may be due to several reasons including:
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Report a Problem |
| Please report any problems you may have with a municipal water or sanitary service. |
Sanitary Sewer |
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The term "sewer lateral" refers to the length of pipe that runs from your building or home to the main municipal sanitary sewer line. The maintenance and repair of the entire sewer lateral is your responsibility. If your sewer lateral is backed up please contact Engineering and Planning Services to evaluate the situation and determine how we can assist you or determine if you need to contact a plumber. |
Storm Sewer |
| Storm sewers collect rain and run-off from melting snow on your property to help prevent flooding and redirect this wastewater to nearby storm water management ponds, creeks and lakes. To assist the Township is ensuring storm sewers do not get blocked, do not deposit debris or rake leaves onto the roadway. |
Source Water Protection |
| Information regarding the Source Protection Plan can be obtained from the Region of Waterloo. |
Conserving Water and Saving Money |
The Region of Waterloo oversees water conservation including:
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Final Water Reading Request |
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If you are moving you need to request final water reading for the last day of possession. This ensures that the account is transferred to the new occupants and they are billed for the water they use. The final bill, from your last regular reading date to the final reading date will be mailed to you at your new location. Complete the Final water reading submission form. |
Change of Tenancy Form |
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To notify our Water Department of a tenancy change please complete the Change of tenancy form |
Water and Sewer Rates |
| See our current Water and Sewage Rates |
Administration Office
24 Church Street West
P.O. Box 158
Elmira, Ontario N3B 2Z6
Toll Free: 1-877-969-0094
Fax: 519-669-9348