Chief Administrative Officer (CAO)
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Proud of the Past, Looking Forward into the Future
A key objective outlined in our Strategic Plan is providing exceptional customer service to our visitors, businesses, and residents. This priority is re-enforced by our Mission Statement.
We intend to deliver on this goal by successfully implementing our Corporate Customer Service Standards and Expectations. To start, an important aspect of our Standards is to serve all customers with professionalism, skill and knowledge. We will strive to be courteous and helpful when responding to your questions and needs, giving you the best results we can.
Second, it is important that we act with integrity and treat you with dignity. It is important to us that you feel comfortable and welcome, and that you feel you have been treated with respect.
Third, accessibility is something our corporation has prioritized, and we intend to ensure that our services are accessible to everyone. We are genuinely committed to ensuring that everyone is able to use our services, and we will continue to uphold this standard.
Fourth, an important part of working with people is flexibility. While applying judgement and discretion to any situation, we will strive to be flexible while working with you while upholding our commitment to the common good and any legislative obligations.
Fifth, when we receive requests, we will do our best to respond in a timely and accurate manner. We will make it a priority to give you the best answers that we can in an accurate and efficient manner.
Our dedication to our exceptional customer service standards and principles is an important aspect of our jobs in the Township, so as always I encourage you to directly contact me at 519-669-6002 or email to provide feedback. Feel free to fill out a Customer Service Survey.